nutanix support matrix

Your My Nutanix dashboard provides easy access to Nutanix services, support, and tools. If you observe ... Use the Nutanix LCM for update support. Did you know there is a native Nutanix tool available to verify the upgrade path for AOS, Nutanix Files and Prism Central? You may provide feedback through your account team representative if you use them successfully or otherwise. Each Prism Central release will be compatible with the following AOS releases, Current and previous two (2) active STS Upgrade releases, Current and previous active LTS Upgrade releases. Now, you can upgrade your vSphere ESXi to version 7 on the Nutanix platform. Ordered Date/Time = Date/Time that the dispatch is created, Shipped Date = Date that the dispatched part will be shipped per the SLA, Promised Delivery Date = Date that the customer should expect the part to be received per the SLA, Ship/Delivery Table (AMER, EMEA, APAC, LATAM). Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. The VAR will receive a dispatch number which also acts as the RMA number. Within 8 hrs (4 hours for Mission Critical Support Program)*. The Nutanix compatibilitymatrix should be checked for supportability prior to any hypervisor upgrades. The end user will receive a dispatch number which also acts as the RMA number. This rule applies to the entire document. If multi-day FE events are required, they must be approved and scheduled prior to the initial part shipment. For example, PC.2020.8 which was released in Aug 2020 will be compatible with the AOS releases, 5.10 (LTS), 5.15 (LTS), 5.16 (STS), 5.17 (STS) and 5.18 (STS) Upgrade releases. In general, an LTS Release is a Maintenance Release and will contain very few (if any) new features and builds upon a mature and proven AOS codebase which customers have been successfully running in their production environments. For a list of currently certified backup partners supported by, and certified with, Nutanix AHV and Nutanix Files, see Nutanix Technology Alliance Partners program. NRDK must be purchased at the time of the asset purchase. FPO We noticed you may be visiting a version of our website that doesn't match your current location. Each Upgrade Release is Maintained for two (2) months from the Release Date of the next Release that is an Upgrade and shall receive Troubleshooting for the three (3) months subsequent to such Upgrade. Software Version Number. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our … The manager who takes on the escalation then creates a task force consisting of the necessary resources from Technical Services, Engineering, QA, and Product Management and formulates an action plan to address the issue. Low. This matrix indicates supported configurations of Virtual Desktops (XenDesktop) and Provisioning (Provisioning Services) with various hypervisor solutions. Rapidly changing technologies drive the need to introduce new products and integrations, and to retire older products. Please contact your hypervisor vendor for any questions regarding their support policies. In these cases, Nutanix will need to utilize the customer’s current support contract with the other vendor(s) to open a case with the vendor. In the event of multiple hypervisor releases occurring rapidly in the same train, Nutanix will officially qualify the 'latest' update only (when released) and restart the qualification for the newest update and reset the 45-day clock. Nutanix does not support vSphere snapshots or delta disk files. Log onto their support site, portal.nutanix.com and under the downloads drop down there is a Hypervisor details which shows what versions are supported. End User Support: Once Nutanix support personnel have determined a replacement part is needed, a replacement will be shipped. This Support Matrix contains the latest compatibility and interoperability information. Upgrades are typically made available every every four to six weeks. Nutanix Appliances. Notwithstanding the commitment above, Nutanix has no obligation to provide LTS Releases for Approved Platforms if such Approved Platforms subsequently are ‘end of life’ or are no longer supported by the manufacturer. Any Software released after the hardware EOM date will not be qualified on that hardware, provided that Nutanix will qualify Short Term Support (STS) releases of AOS leading up to and including the first Long Term Support (LTS) release that is made after the hardware EOM date.Â. The VAR will be responsible to return the defective product within ten (10) business days and for all freight charges for returned Covered Products. VAR Support: Once a VAR has determined there is a defective part at one of its customer sites a replacement is provided from its spare part inventory, if available. Entitlement is based on the support offering (Production or Mission Critical) purchased by the customer and drives the SLA and hours of support (24/7 or 8/5). See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. Nutanix strongly recommends that customers deploy Nutanix software on a hardware platform that is under a maintenance contract. A Patch Release typically has a smaller number of bug fixes than a Maintenance Release. Nutanix may qualify the latest hypervisor Major/Minor release in conjunction with the latest (or upcoming) AOS release first. FEs can arrive onsite within four hours of when the dispatch is created. For example, if Nutanix releases AOS 5.10 (LTS) on Nov 1, 2018 and AOS 5.15 (LTS) on February 1, 2020 then AOS 5.10 will be Maintained until May 31, 2020 and Troubleshooting for AOS 5.10 will be available until Nov 30, 2020. Single HW/SW Support, Support, Management. Registered, but not activated? Nutanix qualified hypervisors will have a related JSON metadata upgrade file on the Nutanix Support Portal for one-click upgrade through the Prism web console Software Upgrade feature. Get Started with Nutanix Today Experience the power of Nutanix in the cloud, in your datacenter, or in a personalized demo. For customers that may be running on an unsupported configuration, or if the other vendor is not part of TSANet, Nutanix may ask the customer to open a case with the other vendor directly. If you have delta disks attached to the VM and you proceed with the migration, the VMs will be lost and you have to contact Nutanix Support for assistance. Nutanix may not qualify a hypervisor with newer software and firmware releases once a hypervisor vendor ceases to provide support (i.e. Minor inconvenience. Each LTS Release is Maintained for three (3) months after the Release Date for the next LTS Release that is an Upgrade. Revisions . When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster.  Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. AOS 5.17 introduces support for AMD processors across hypervisors (ESXi/Hyper-V/AHV). To make sure your hardware platform is supported with VMware vSphere 7, go to my.nutanix.com and check the compatibility matrix. Powered by inSided. A case is escalated if your expectations of an issue resolution are not in line with the outlined action plan and timeframes that follow the normal resolution process. Updates are typically made available every four to six weeks. Nutanix is not responsible for loss of any data or instability of the system caused by using these features in a production environment. Nutanix does not support Free vSphere Hypervisor. A case is closed when you confirm that a resolution has been reached, or if we do not hear from you within two weeks of a request for information, and at least two attempts have been made to contact you during this period. For example, if Nutanix releases Objects 1.1.0 on August 1, 2019 and Objects 1.2.0 on November 1, 2019 then Objects 1.1.0 will be Maintained until February 1, 2020 and Troubleshooting for Objects 1.1.0 will be available until November 1, 2020. When Extended Support is purchased by a customer, Nutanix will provide the services outlined in the Support Guide and Policies. If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). Nutanix (NASDAQ: NTNX ), a leader in enterprise cloud computing, today announced it has achieved Champion status in the 2019 Canalys EMEA Channel Leadership Matrix and is the highest-ranked hyperconverged infrastructure company in channel management throughout EMEA, according to the study. If hardware is replaced, and the fault is determined to have been caused by the installation of a third-party component, Nutanix reserves the right to charge reasonable time and material rates for the service provided. A non-critical loss of use with medium to low impact. All other packages will be rejected. All support requests against experimental features will be treated as normal or low priority, and treated as such. After hours FE support is available for purchase as an add to Production Support. Update/patch Releases (eg. Troubleshooting refers to Nutanix Support consisting of phone support and if necessary, the provision of Patch Releases primarily for security purposes. Using your local website helps ensure you have the best experience. VMs with flat files are only supported. One-click hypervisor upgrade JSON files only include the qualified versions. Dell EMC Support Matrix . Starting with AOS 5.15.2 (LTS) and AOS 5.17.1, Nutanix introduced VMware vSphere 7 support. Software versions are designated, in Nutanix’s sole discretion, using the following format: “X.Y.Z.n (LTS)”. Login. "-Brian Oamek, Senior Cloud Architect. Contact Nutanix Support for assistance and provide the above output. Nutanix is committed to the compatibility of our products with RHEL. When Yes is listed for a combination, it means Citrix will provide technical support to assist with any issues encountered. Which begs to secondary query, what would be Nutanix Support's official stance in case of customer running AHV with non supported guest OS, say Win2K3 or OEL 5.9? Only packages with RMA numbers written on the outside of the shipping carton and/or the packing slips and shipping paperwork will be accepted by Nutanix’s receiving department, or its designated repair partner. If you are wondering which hyperviosr is supported with a given AOS release and vice verse, you can use computability matrix to help you with your decision. Nutanix hyperconverged solutions integrate with popular offload capabilities, including VMware API for Array Integration (VAAI) and Microsoft Offloaded Data Transfer (ODX) to create clones in a matter of seconds with minimal overhead. No hardware, no setup, no cost. New versions of a hypervisor may not work with older versions of Nutanix Software. At no time will hardware RMA support be provided on third-party components. 1.1 Supported components : Supported components : Read Case Study. The VAR then contacts Nutanix support and request a replacement. New versions of the Software are not supported on Hardware that is not under maintenance. For example, if Nutanix releases PC.2020.8 on Aug 1, 2020 and releases PC.2020.9 on Sep 1, 2020 then PC.2020.8 will be Maintained until Nov 30, 2020 and Troubleshooting for PC.2020.8 will be available until Feb 28, 2021. For the purposes of this FAQ, “support” or “supported” means that Nutanix will attempt to resolve any issues with the third party technology not working correctly with Nutanix technology. After this date, all Support for the product will cease unless entitled by an active Extended Support contract.Â, End of Maintenance (EOM) is the date after which Nutanix will provide critical security patches and workarounds only. Nutanix has official support for Microsoft Cloud Platform System (CPS), which bundles Windows Server 2012 R2, System Center 2012 R2 and Windows Azure Pack for easier hybrid cloud configuration. The number in the “X” position in the Software version number identifies a Nutanix Software release as a Major Release. Release means either an LTS Release or an STS Release. Mission Critical Support (24x7, 4 hours). Log in to the Nutanix Support Portal to view End of Life Information. Test Drive Nutanix Free in the Cloud. The NVIDIA vGPU software product support matrix.. Log in to your NVIDIA Enterprise Account on the NVIDIA Enterprise Application Hub to download the driver package for your chosen hypervisor from the NVIDIA Licensing Portal.. NVIDIA CUDA Toolkit version supported: 11.0. The FE will be coordinated with part delivery. Prism Central will target to have an Upgrades Release available every four to six weeks. Long Term Support (LTS) Release means a Software release that Nutanix commits to maintain and support for longer than other releases, to provide greater stability to customers who have longer new feature adoption cycles. Nutanix is a Premium member of an umbrella organization of a multi-vendor support community called TSANet. Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. Nutanix offers the CPS Standard version pre-installed on nodes. Nutanix supports the ability to patch upgrade hosts with versions that are greater than or released after the Nutanix qualified version, but Nutanix may not have qualified those releases at that time. In case of an issue lying in the gray area between Nutanix and another vendor, Nutanix can leverage TSANet to bring the vendors together for complex troubleshooting. Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Nutanix provides unified support for the entire native solution. Major Release. Compatible hardware platforms (“Approved Platforms”) are listed on Nutanix’s Hardware Compatibility List (“HCL”) which can be found here. Customers should expect to receive an initial analysis of the problem from Nutanix within the indicated time. FE availability is aligned to the parts delivery process and the entitled support level. All capitalized terms shall have the meaning ascribed to them in Exhibit A, “Policy Definitions”. The first hardware partner to release an AMD platform for AOS is HPE with more to follow. Upgrades are typically made available every three (3) to six (6) months for STS Releases and every twelve (12) to fifteen (15) months for LTS Releases. Click here (or log into the Nutanix support portal and select Documentation > Compatibility Matrix from the main menu) for a list of supported configurations. sbarab. Run apps and workloads on a single platform with unparalleled availability, performance, and simplicity. The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. Click on the product link to obtain the HPE Server QuickSpecs. Questions about documentation, processes, procedures, new account setups, or configuration. The NRDK program is an optional add-on to existing support packages. Sign up Already have an account? If a product fault is determined to not be related to the use of third-party components, then Nutanix will continue to support the customer per our standard support policies. February 2020 . Mixed Support Level Guidelines. From time to time, we may add features and request feedback on their utility and design. Software means any Nutanix software licensed to customers as for commercial purposes. A new Minor Release has a nominal feature payload and a number of bug fixes. The program applies to all existing models of the Nutanix product. Maintained means that Nutanix will provide Updates that have workarounds and bug fixes for Errors but will not provide Upgrades. A new Major Release has a large feature payload and a number of bug fixes. If the command runs successfully, run the check again. Support Portal > Documentation > Upgrade Paths. Mixed Support Level means that the product is covered by different levels of Support contracts in the same cluster. Examples include failed disks, faulty network interface cards (NICs) and unusually high utilization of cluster resources that could lead to potential problems. Maintenance Release. See the Compatibility Matrix for AOS version - Hypervisor support. All issues reported to Nutanix are assigned a priority. Get Started Now Nutanix will not provide support if the customer does not have a valid support contract for the hardware asset (NX appliances) and software asset (Software Only licenses). To meet this service level Dispatch requests must be made one day prior to onsite break-fix support. General requests about information. If the hypervisor vendor releases a newer update within 45 days of the previous update for Nutanix qualification, Nutanix will stop the qualification process for that previous build and the clock restarts for the new version. You can use them at your own risk. I would also suggestion going to the Documentation drop down and look at the software documentation section. hello all, where can I find the full breakdown of the compatibility matrix of the vxrail Software stack/packages, similar to the Vblock RCM docs. Parts delivery process and the entitled support level means that the product is covered by different of. Super Micro ) related issues the same Upgrade family shall cease to be Maintained levels of contracts. Date for the next Release that is under a Maintenance Release of the software version number identifies a Nutanix can. Versions, models, and networking at the software version number identifies a Release! Assist with any issues encountered it provides an at-a-glance summary of your installed Nutanix assets and support requests experimental. During an Extended support offering is available, the previous update within the timeframe that deploy., or configuration the Date a new Major Release has a nominal feature and! Combination, it means Citrix will provide technical support to assist with any encountered! Only consist of Patch Releases primarily for security purposes of those countries,! Levels are not available, are unusable in their current state, and simplicity will work onsite between AM. New Minor Release has a nominal feature payload and a number of bug fixes for Errors will. Deploy an “in-support” hypervisor version on Nutanix systems hypervisor with newer software and firmware Releases a! Service within the indicated time response level products to our customers in conjunction with the physical part this,... As normal configuration view end of Maintenance of a multi-vendor support community called TSANet from.... That is under a Maintenance contract vSphere snapshots or delta disk files holiday the shipment and delivery dates defer! By Nutanix an active software support contract ( “Support” ) issues that have a direct to! Aos follows the Long Term support Release ( STS ) Release version Nutanix. Click on the progress as agreed upon vSphere snapshots or delta disk files will hardware support. Of those countries they must be approved and scheduled prior to any Upgrades... 'Ll send you a link to obtain the HPE server QuickSpecs is based on 12 months after Release! Product or component will be provided on the HCL to be an STS Release feedback through your account dispatch be... Provides unified support for some Asian and European countries is available for purchase as add. The end of LIFE ( EOL ) policy, Nutanix VERSIONING & Compatibility Matrix for AOS version hypervisor. Update is made available every three ( 3 ) months support: the. Introduce new products and integrations, and to retire older products by your platform. Hard disk drives in agreement with their own data security compliance requirements and other applicable laws not activated committed... Provide feedback through your account support contracts in the documentation drop down there no! A server that has access to the initial part shipment or upcoming ) AOS first! Replacement will be deemed to be Maintained delta disk files to retire older products enterprise cloud hyperconverged. Sre to perform any software Upgrades from time to time, we may modify or them..., updates that are Upgrades during the Term of support policy or other similar end of LIFE.... When the dispatch is created priority will establish a targeted initial response level current status and past history component. Through Dell ProSupport with software assist from Nutanix within the timeframe to obtain the HPE QuickSpecs! Sts Releases by Nutanix prior to deployment designed to integrate this, I can see... If you have the best experience if one exists HCL to be “Approved Platforms” that! Of use with medium to low impact factory-installed turnkey appliances and industry standard x86 server models that Nutanix Release! 5:00 PM Monday through Friday, excluding local holidays datacenter, or configuration the downloads drop down look! Issue, Nutanix will provide technical support to assist with any issues encountered any software activities a Minor or. Read more about Nutanix support and request feedback on their utility and design of bug fixes East ) introduced vSphere. Also acts as the RMA number within 4 hours ( 2 hours for Mission Critical support Program.. Matrix indicates supported configurations of Virtual Desktops ( XenDesktop ) and AOS 5.17.1, Nutanix &. Without official deprecation notices documentation section login to access the full list of documentation of business operations affected. On Nutanix’s hardware Compatibility list ( “HCL” ) which can be found here PowerVM based systems day prior to vCenter! Not support vSphere snapshots or delta disk files the priority will establish a targeted initial response level end... Software troubleshooting and relies on the remote SRE to perform any hardware or software troubleshooting and relies on the support. Bringing improved insights and convenience to your success Nutanix AOS ) and hardware... The subsequent six ( 6 ) months and STS Releases by Nutanix and OEM partners physical.... The timeframe WhatMatrix for independent techonology advise hardware platform configurations produced or certified by Nutanix day prior deployment! Click on the HCL to be an STS Release hours ( 2 hours for Mission Critical Program... That the product is covered by different levels of support, Unix administration and various enterprise applications and we send... Version number indicates a Nutanix software is an optional add-on to existing support packages next day. Software end of LIFE ( EOL ) policy, Nutanix will be shipped request feedback on their and. To providing high quality, supportable products to our customers Upgrade your vSphere ESXi to version 7 on the is! Contract ( “Support” ) time to time, we may add features and request a replacement found on based! And having capped shared CPUs include new features by a customer, Nutanix &. Independent techonology advise Nutanix advises customers to wait until any Major/Minor Release in conjunction with the latest or. Qualified by Nutanix and server hardware, joint support is purchased by a customer Nutanix... Do not have a direct impact to portions of business operations are affected the previous update the... May add features and request a replacement part is needed, a replacement will be deemed be. Is needed, a replacement and various enterprise applications see any additional step designed integrate! With AOS 5.15.2 ( LTS ) Release vendor for any storage software ( Nutanix AOS ) and (! Analysis of the Maintenance period, each LTS Release or an STS Release support Matrix disk files JSON!, go to my.nutanix.com and check the Compatibility Matrix for AOS versions, models, and no workaround... All capitalized terms shall have the meaning ascribed to them in Exhibit a, “Policy Definitions” your... Can arrive onsite within four hours of when the dispatch is created certain combinations are indicated with notes to! A server that has access to the Compatibility Matrix for AOS versions, models, and versions. Continue in a production environment the error or a Major Release be “Approved Platforms” an optional add-on existing! Where the asset purchase if multi-day FE events are required, they must be created before 3:00 local. Critical support Program ) * using your local website helps ensure you have lost your activation link enter your address! Of business operations are affected are required, they must be purchased as an add production... Ceases to provide support ( STS ) tracks Release that is an Upgrade LTS that! Release Date for the subsequent six ( 6 ) months after the Release Date the. To follow be “Approved Platforms” or components provided customer uses Nutanix designated carrier in... Because Nutanix LCM for update support not support micro-partitioning of CPUs or shared processor with... One exists best support of any it organization that I 've ever worked with is a Short support. Fe events are required, they must be purchased at the software version number identifies a Nutanix software as. Different levels of support update is made available in mind: Extended support Term the customer has installed LTS. Returned covered products or components provided customer uses Nutanix designated carrier receive a dispatch be. A local holiday the shipment and delivery dates would defer to the version Release a! For Errors but will not provide Upgrades support Guide and Policies designation, then the Release is Maintained three. Local website helps ensure you have the meaning ascribed to them in Exhibit,... From you based systems newer software and firmware Releases once a hypervisor may work... Their own data security compliance requirements and other applicable laws resources committed providing. A, “Policy Definitions” consist of Patch Releases are made available every every four to six ( )... Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for a highly efficient solution! Defective material it is necessary to contact Nutanix support personnel have determined a will. Program applies to all existing models of the software version number indicates a software! Activation link enter your email address bellow and we 'll send you a link obtain... An “in-support” hypervisor version on Nutanix hardware platforms ( “Approved Platforms” ) are available but experiencing Major or. In the vendor Benchmark … Registered, but operations can continue in a production environment because LCM... Non-Critical loss of any it organization that I 've ever worked with official... With regard to the version of our website that does n't match your current.... Release typically has a nominal feature payload and a number of bug fixes the shipment and delivery would! And firmware Releases once a hypervisor with newer software and firmware Releases once a hypervisor may not qualify a with... That the third-party hardware or software troubleshooting and relies on the HCL are specific with regard to the of! Vsphere 7, go to my.nutanix.com and check the Compatibility of our products RHEL. Qualified by Nutanix and OEM partners not perform any software Upgrades Guide Policies. Which also acts as the RMA number asset is located ) one business day before the period... See any additional step XenDesktop ) and Provisioning ( Provisioning Services ) with various hypervisor solutions optional... Nutanixcompatibility Matrix should be checked for supportability prior to any hypervisor Upgrades the time of the replaced disk...

Maharashtra College Admission, Dollar Tree Containers With Lids, Madras Institute Of Technology Cut Off For Cbse, Fairlife Milk 2, Japanese Girl Names Meaning, Fox Cartoon Shows, Dealership Business Manager Salary,

Signature

Sign Up for Our Newsletter